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ahhNatural.com Return Policy
AHHNATURAL ORDER CANCELATION
  • You can cancel your order within 24 hours—email info@ahhNatural.com.
  • Enter CANCEL ORDER NUMBER #108XXX in the subject line. Use your order email. 
  • You will receive a full refund within five days of canceling your order.
  • You will be charged a flat restocking fee of $15
  • If shipping is in progress, you will be charged for original and return shipping, plus tax.  
  • All items bought on sale are final and not refundable.
  • Cancellations for a full refund may not be possible during holidays - shipping charges may occur.

AHHNATURAL ORDER RETURNS:
Our goal is to offer the finest quality to our customers. AhhNatural is manufactured with care and inspected before shipping. You can request a refund and return the shipping label in writing if you have unused products. AhhNatural must pre-authorize all Returns
In the case of manufacturer defects, we will gladly provide a replacement of up to 3 months of purchase. For faster service, submit your request in writing with photographs to info@ahhNatural.com. 
         
CHANGE OF HEART. 
  • If you bought your ahhNatural Kit directly from us and have not used your ahh Kit or other products.You can request a return within 30 days of placing your order.
  • Request a return by emailing info@ahhNatural.comEnter RETURN REQUEST – ORDER NUMBER #108XXX in the subject line. Use your order email
  • There is a stocking fee of $25.
  • Refunds will be issued less shipping and tax after the product is returned and inspected.
  • If a product is damaged, your refund will be less than the damage cost to replace it.
  • Return the item (with receipt) to be inspected to ahhNatural, LLC 10427 Jeffery Way. Truckee, CA 96161 
PRODUCT BOUGHT FROM OTHER RETAILERS. 
You can also request a return of the unused product within 30 days of placing your order.
  • Request a return by emailing info@ahhNatural.comEnter RETURN REQUEST – RETAILER NAME & ORDER # in the subject line. Attach a receipt.
  • There is a stocking fee of $25.
  • The retailer will issue refunds less shipping and tax after the product is returned and inspected.
  • If the product is damaged, your refund will be less than the damage cost to replace it.
  • Customers must ship the items in one box and provide a shipping tracking number to  ahhNatural, LLC 10427 Jeffery Way  Truckee, CA 96161 
  • Submit your request, and receipt in writing with photographs to info@ahhNatural.com

HAPPY PEOPLE Warranty: Refund Policy

Our warranty covers your satisfaction up to 3 months from purchase, NOT DATE OF INSTALLATION. Every hot tub, water source, and use is unique. We are committed to resolving and customizing a plan that will work for you. If you are unhappy after working with us to resolve issues, we will start the refund. All requests for refunds require the following:

  • Proof of compatible hot tub specifications (photocopy from Manual), use, and water source readings as specified by ahhNatural 
  • Our warranty requires us to be allowed to work to correct the problem before issuing a refund.  
  • Full cooperation from the customer with ahhNatural to correct the problem in a reasonable amount of time. Flat-out refusal to work with us will void the warranty & result in no refund.  
  • If any of the above conditions are violated, the warranty is void.  
  • A refund to your CC or a check will be issued after the return and inspection of the product. 
  • The process can take up to 45 days.  
  • Refund amounts are less original shipping, tax, and return shipping. AhhNatural is not held responsible for existing, new, or used hot tub issues such as algae, mold, biofilm, another water source, human, or environmental contaminations.
  • We reserve the right to do an exit interview within two weeks of your return notification. 
  • We will start the refund process if the interview results don't allow customizing your maintenance plan.