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ahhNatural.com Return Policy
Our goal is to offer the finest quality to our customers. AhhNatural is manufactured with care and inspected before shipping. It’s VERY rare, but If you are needing to request a refund in writing prior to shipping and return the item (with receipt)to be inspected to: ahhNatural, LLC 12036 Pine Forest Rd. Truckee, CA 96161 If you have not used your ahh Kit, but have a change of heart, there is a $35 re-stocking fee. Request must be made inside of 15 days from date of purchase. Refunds will be issued less shipping and tax. But can include equivalent return postage. Please request return labels or include receipt for postage. Credit can take up to 30 days. All Returns must be authorized by ahhNatural. You can mail products to ahhNatural bought from a retailer. Credits for items purchased from another retailor are not the responsibility of ahhNatural. Please contact the retailer you purchased product from - ahhNatural will issue a credit to the retailer and they are soley responsible to process the credit to the card you paid with. In the case of manufacturer defects, we will gladly provide a replacement up to 4 months of purchase. Submit your request in writing with photographs to info@ahhNatural.com HAPPY PEOPLE warranty: THE warranty conditions:
  1. You are covered for 3 months from date of purchase. NOT DATE OF INSTALLATION.
  2. Our warranty covers compatible tub sizes and use as specified. Confirmation /proof of use and tub information (photo-copy from Manual) is accurate with your original customer order file when you placed your order (we take pride in assuring ahh is a great match for you and your tub).
  3. Our warranty also allows us to be able to work to correct the problem before issuing a refund. ahhNatural is allowed to correct the problem with full cooperation of the customer.
  4. If any of the above conditions are violated the warranty is void. Our refund check will be issued after return and inspection of the product. The process can take up to 60 days. Check amounts are less tax, shipping and handling.
  5. We have the option of doing an exit interview within 2 weeks of your notification of your return. And can void the warranty if refused.(this is how we learn)
 

If every hot tub owner used an environmentally safe water maintenance product, together we could remove more than 21 BILLION TONS of contaminated water from our streams and ground water.